Privacy Policy

Brij Sweets (“Brij Sweets”, “we”, “us”, or “our”) respects the privacy of individuals who visit our website, contact us, submit enquiries, or otherwise interact with our business. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we protect it, and the choices available to you. By using our website or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Brij Sweets

Brij Sweets is a food and sweets business operating in Latur, Maharashtra, India.
Our contact details are:

Brij Sweets
Main Road, Chatrapati Shivaji Maharaj Chowk, Mitra Nagar, Sawe Wadi, Latur, Maharashtra – 413531, India
Phone: 078238 84783
Email: vbrij7@gmail.com

For privacy-related questions, requests or complaints, you may contact us using the above details.

2. Personal Information We Collect

We collect only the personal information reasonably necessary for the purposes described in this Policy. When you submit an enquiry or contact form, we may collect:

2.1 Name
We collect your name to identify you and communicate with you appropriately.

2.2 Email Address
We collect your email address to respond to enquiries, requests or other communications submitted by you.

2.3 Phone Number
We collect your phone number where provided so that we can contact you regarding your enquiry, request, order or other communication.

2.4 Message / Query
We collect the contents of the message or query you voluntarily submit through our website or other communication channels. Please do not submit sensitive personal information, passwords, financial information, government identification numbers or other confidential information through a general enquiry form unless specifically requested by Brij Sweets through an appropriate channel.

3. How We Collect Information

We may collect personal information when you:

• Submit a contact or enquiry form.

• Contact us by phone or email.

• Send us a query or request.

• Communicate with us through other business communication channels.

• Place an order or otherwise interact with our services where such information is required.

We collect information directly from you unless otherwise permitted by applicable law.

4. Why We Use Your Personal Information

We may use the information we collect for legitimate business purposes, including:

• Responding to your enquiries.

• Contacting you regarding your query.

• Providing information about our products and services.

• Processing and managing orders where applicable.

• Providing customer support.

• Handling complaints and requests.

• Maintaining business and communication records.

• Preventing fraud, misuse or unlawful activity.

• Complying with applicable legal and regulatory requirements.

• Protecting our legal rights and interests.

• Improving our products, services and customer experience.

We will not use your personal information for purposes that are materially inconsistent with the purpose for which it was collected unless permitted or required by applicable law.

5. Consent

Where required under applicable law, we will obtain your consent before collecting or processing personal information for the relevant purpose. By voluntarily submitting information through our contact or enquiry forms, you understand that Brij Sweets may use that information to respond to your communication. Where processing is based on consent, you may withdraw your consent subject to applicable law and any legitimate or legal reason requiring continued processing. Withdrawal of consent will not affect processing lawfully carried out before the withdrawal.

6. Use of Information for Communication

If you provide your phone number or email address while contacting us, we may use it to respond to your enquiry or provide information directly related to your request. We will not treat submission of a general enquiry as unlimited consent to send unrelated promotional communications. Where marketing communications require separate consent under applicable law, we will obtain such consent where required.

7. Sharing of Personal Information

Brij Sweets does not sell your personal information. We may disclose or provide access to personal information where reasonably necessary to operate our business or where legally permitted or required.
This may include sharing information with:

• Service providers assisting with website or technology operations.

• Communication or email service providers.

• Delivery or logistics providers where necessary for an order.

• Payment service providers where necessary for payment processing.

• Professional advisers, auditors or consultants where reasonably required.

• Government authorities, regulators or law-enforcement agencies where required by law.

• Courts or other competent authorities pursuant to lawful requests.

Third parties receiving information may process it only for the relevant business, contractual or legal purpose, subject to applicable requirements.

8. Third-Party Websites and Services

Our website may contain links, integrations or services operated by third parties. Examples may include payment providers, map services, social-media platforms, communication services or other external websites. Once you leave our website or interact directly with a third-party service, that third party’s privacy policy and terms may apply. Brij Sweets does not control the privacy practices of independent third parties. You should review their respective privacy policies before providing personal information to them.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Responding to enquiries.

• Maintaining business records.

• Providing customer support.

• Resolving disputes.

• Preventing fraud or misuse.

• Meeting accounting, taxation, legal or regulatory obligations.

• Establishing, exercising or defending legal claims.

When personal information is no longer required and there is no legal or legitimate reason to retain it, we may delete, anonymise or otherwise securely dispose of it. The exact retention period may vary depending on the nature and purpose of the information.

10. Data Security

Brij Sweets takes reasonable measures appropriate to the nature of the personal information we process to protect it against unauthorised access, disclosure, alteration, misuse, loss or destruction. However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, you should avoid submitting unnecessary confidential or sensitive information through general contact forms or unsecured communication channels.

11. Data Breaches

If a personal data breach occurs that is subject to notification requirements under applicable law, Brij Sweets will take appropriate steps as required by the applicable legal and regulatory framework. This may include assessing the breach, taking corrective measures and making required notifications to affected individuals and/or relevant authorities.

12. Your Responsibilities

You are responsible for ensuring that the personal information you provide to Brij Sweets is accurate and not misleading. You should not submit another person’s personal information without having the necessary authority or permission to do so. If you provide information belonging to another person, you should ensure that you are legally permitted to provide that information to us.

13. Children’s Privacy

Our services are not intentionally directed at collecting personal information from children for independent commercial purposes. We do not knowingly seek unnecessary personal information from children. If you believe that a child has provided personal information to Brij Sweets without appropriate consent or authority, please contact us so that we can review and take appropriate action.

14. Cookies and Similar Technologies

Our website may use cookies or similar technologies where technically necessary or where implemented for analytics, functionality, security or other purposes. The specific cookies and technologies used may depend on the website configuration and third-party services integrated with it. Where applicable, you may be able to manage certain cookie preferences through your browser or available website controls. Brij Sweets will not claim that cookies are used for a particular purpose unless those technologies are actually implemented on the website.

15. Analytics

If analytics tools are implemented on our website, information may be collected regarding website usage, such as pages visited, general interaction data, device or browser information and similar technical information. Such information may be used to understand website performance and improve the user experience. Any third-party analytics provider will process information according to its own applicable terms and privacy practices.

16. Your Privacy Rights

Subject to applicable Indian law, you may have rights relating to your personal information, including rights concerning:

• Access to information about processing.

• Correction or updating of inaccurate information.

• Erasure of personal information where legally applicable.

• Withdrawal of consent where processing is based on consent.

• Grievance redressal.

• Nomination of another individual to exercise applicable rights in certain circumstances.

The availability and scope of these rights depend on the applicable law and circumstances of the processing. To exercise an applicable privacy right, contact us using the details provided in this Policy. We may need to verify your identity before processing a request.

17. Withdrawal of Consent

Where we process your personal information based on your consent, you may request withdrawal of that consent. Requests may be submitted by email or through the contact details provided below. Withdrawal of consent may affect our ability to provide certain services or respond to certain requests. We may continue processing information where such processing is required or permitted by applicable law.

18. Grievance Redressal

If you have a concern regarding the handling of your personal information, you may contact Brij Sweets using the details below. We will review legitimate privacy complaints and take reasonable steps to address them in accordance with applicable law.

Privacy / Grievance Contact: Brij Sweets
Email: vbrij7@gmail.com
Phone: 078238 84783

Address:
Main Road, Chatrapati Shivaji Maharaj Chowk, Mitra Nagar, Sawe Wadi, Latur, Maharashtra – 413531, India

If applicable law requires appointment of a designated Data Protection Officer or other privacy contact, the relevant details will be published or communicated accordingly.

19. Cross-Border Data Processing

Some technology, hosting, communication, payment or other service providers used by Brij Sweets may process information outside India. Where personal information is transferred or processed outside India, Brij Sweets will take such steps as may be required under applicable Indian law.

20. Legal and Regulatory Disclosure

Brij Sweets may disclose personal information where reasonably necessary to:

• Comply with applicable laws and regulations.

• Respond to lawful requests from government authorities.

• Comply with court orders or legal proceedings.

• Investigate fraud or unlawful activity.

• Protect the rights, property or safety of Brij Sweets, customers or other persons.

• Establish, exercise or defend legal claims.

21. Changes to This Privacy Policy

Brij Sweets may update this Privacy Policy from time to time to reflect changes in:

• Applicable laws.

• Regulatory requirements.

• Business operations.

• Website functionality.

• Data-processing practices.

• Security practices.

The updated Policy will be published with a revised “Last Updated” date. You should periodically review this Policy for changes.

22. Governing Law

This Privacy Policy shall be governed by the laws applicable in India. Subject to mandatory statutory rights and jurisdiction requirements, disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts at Latur, Maharashtra.

23. Contact Us

For questions, requests, complaints or concerns regarding this Privacy Policy or the handling of your personal information, contact:

Brij Sweets
Main Road, Chatrapati Shivaji Maharaj Chowk,
Mitra Nagar, Sawe Wadi,
Latur, Maharashtra – 413531, India

Phone: 078238 84783
Email: vbrij7@gmail.com

24. Important Notice

This Privacy Policy is intended to provide a transparent description of Brij Sweets’ privacy practices. It should be read together with Brij Sweets’ Terms & Conditions and any other applicable policies displayed on the website. Where the actual website, applications, payment systems, analytics tools, cookies, advertising systems or third-party integrations differ from the practices described above, this Policy should be updated accordingly.

Brij Sweets should not publish statements claiming that it collects, uses, shares or protects information in a particular manner unless those practices are actually implemented.