Terms & Conditions

These Terms & Conditions govern the purchase of food products and related services offered by Brij Sweets (“Brij Sweets”, “we”, “us”, or “our”).
By purchasing our products, placing an order, or using our services, you agree to these Terms & Conditions.

1. Products

Brij Sweets sells sweets, farsan, snacks, beverages and other food products. Product appearance, colour, texture, weight and presentation may vary slightly from photographs or descriptions. Food products are subject to availability. We reserve the right to substitute an unavailable product with a reasonably equivalent product after informing the customer.

2. Product Weight and Pricing

Products sold by weight will be charged according to the applicable weight and displayed/current selling price. Prices may change without prior notice due to changes in ingredients, market conditions, taxes or other costs. Applicable GST or other statutory taxes, where required, may be charged separately.

3. Orders

An order is considered confirmed only after acceptance by Brij Sweets and, where applicable, successful payment.

We may reject or cancel an order where:

• The requested product is unavailable.
• The order contains an obvious pricing or description error.
• Payment cannot be verified.
• Delivery to the requested location is not reasonably possible.
• We reasonably suspect fraudulent or abusive activity.

If an order is cancelled by us after payment, the eligible amount will be refunded through the applicable payment method.

4. Customised Orders

Customised cakes, gift boxes, hampers, bulk orders and specially prepared products may be subject to advance payment and separate cancellation conditions. Once preparation has commenced, cancellation may not be permitted. Any agreed delivery date or time is an estimate unless expressly confirmed as guaranteed in writing.

5. Perishable Products

Most sweets, farsan and food products are perishable. Customers are responsible for storing products according to the instructions provided by Brij Sweets. Unless otherwise specified, products should be consumed within the recommended period mentioned on the packaging or communicated at the time of purchase. Brij Sweets shall not be responsible for deterioration caused by improper storage, delayed consumption, exposure to unsuitable temperatures, mishandling or transportation arranged independently by the customer.

6. Allergens and Food Sensitivities

Our products may contain or come into contact with ingredients including milk, dairy products, nuts, peanuts, gluten, soy, sesame and other allergens. Customers with allergies, intolerances or dietary restrictions must inform Brij Sweets before placing an order. Although reasonable precautions may be taken, Brij Sweets does not guarantee an allergen-free environment unless specifically stated in writing. Customers should not consume a product if they have concerns regarding its ingredients.

7. Food Quality and Complaints

Brij Sweets takes reasonable steps to maintain food safety, hygiene and product quality. Any complaint concerning quality, contamination, damage, incorrect product or shortage should be reported as soon as reasonably possible after receipt.
For food-quality complaints, customers may be requested to provide:

• Order details.
• Invoice or payment proof.
• Photographs/videos of the product.
• Packaging and batch/label information, where applicable.
• Details of the issue.

Customers should retain the product and packaging until the complaint has been reviewed where a quality or contamination issue is alleged.

8. Returns and Refunds

Because food products are generally perishable and prepared for consumption, returns are not ordinarily accepted merely because a customer has changed their mind.
Refunds, replacements or other remedies may be considered where:

• The wrong product was supplied.
• The product was materially damaged before delivery.
• There is a verified quality or food-safety issue.
• The order was cancelled by Brij Sweets.
• A refund is otherwise required under applicable law.

Refund eligibility will be determined after reviewing the circumstances of the complaint. Nothing in this policy limits any mandatory consumer rights available under applicable Indian law.

9. Delivery

Delivery availability depends on location, distance, product type, weather, traffic and operational capacity. Delivery times are estimates and may be affected by circumstances beyond our reasonable control. The customer must provide an accurate delivery address and reachable contact number. If the customer is unavailable at the delivery location, additional delivery charges or cancellation may apply where permitted. Risk relating to the product may pass to the customer upon successful delivery.

10. Delivery Charges

Delivery charges, if applicable, will be communicated before order confirmation. Additional charges may apply for urgent, special-distance, bulk or customised deliveries.

11. Payment

Brij Sweets may accept payment through cash, UPI, cards, online payment gateways or other payment methods made available from time to time. Customers must not use fraudulent, unauthorised or disputed payment instruments. Any payment dispute should be raised promptly with Brij Sweets and the relevant payment provider.

12. Promotional Offers

Discounts, coupons and promotional offers may have separate conditions.
Offers may be limited by:

• Validity period.
• Minimum order value.
• Product/category.
• Customer eligibility.
• Quantity.
• Payment method.

Offers cannot be combined unless expressly permitted. Brij Sweets reserves the right to withdraw or modify promotional offers where legally permissible.

13. Gift Orders

For gift deliveries, the customer placing the order is responsible for providing accurate recipient information. Brij Sweets is not responsible for failed delivery caused by incorrect recipient details supplied by the customer.

14. Customer Information

Customers may be required to provide information such as name, telephone number, delivery address and payment/order details.
Such information may be used for:

• Processing orders.
• Delivering products.
• Customer support.
• Payment processing.
• Accounting and statutory compliance.
• Fraud prevention.
• Improving services.
• Communicating relevant order or service information.

Personal information will be handled in accordance with applicable privacy and data-protection laws.

15. Intellectual Property

The Brij Sweets name, logo, branding, photographs, designs, written content and other original materials are owned by or licensed to Brij Sweets, unless otherwise stated. No material may be copied, reproduced, modified, distributed or commercially exploited without prior written permission.

16. Customer Reviews and Content

Customers may provide reviews, feedback, photographs or other content. By voluntarily submitting such content for publication or promotional use, the customer grants Brij Sweets a non-exclusive right to use, reproduce and display the content for legitimate business and promotional purposes, subject to applicable law. Customers must not submit unlawful, defamatory, fraudulent or infringing content.

17. Third-Party Services

Payments, delivery and other services may involve third-party providers. Brij Sweets is not responsible for failures caused solely by third-party systems beyond its reasonable control. However, this does not exclude liabilities that cannot legally be excluded.

18. Force Majeure

Brij Sweets shall not be liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic, government restrictions, transport disruption, strikes, power failures, supply shortages or other unforeseen events.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Brij Sweets shall not be liable for indirect, incidental or consequential losses arising from the purchase or consumption of products. Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted under Indian law.

20. Prohibited Conduct

Customers must not:

• Place fraudulent or fictitious orders.
• Abuse refund or replacement policies.
• Provide false information.
• Misuse promotional offers.
• Attempt unauthorised access to any digital system.
• Use Brij Sweets’ branding or content without permission.
• Engage in abusive, threatening or unlawful conduct towards employees, delivery personnel or representatives.

Brij Sweets may refuse service where legally permissible in response to such conduct.

21. Compliance with Law

Brij Sweets operates subject to applicable Indian laws and regulations, including applicable food-safety, consumer-protection, taxation, packaging, weights-and-measures, advertising and other regulatory requirements. Nothing in these Terms is intended to remove or reduce any statutory right available to a customer.

22. Changes to These Terms

Brij Sweets may update these Terms & Conditions from time to time. The updated version will become effective when published or otherwise communicated. Customers should review the applicable Terms & Conditions before placing an order.

23. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Subject to mandatory statutory consumer remedies and jurisdiction requirements, disputes shall be subject to the jurisdiction of the competent courts at Latur, Maharashtra.

24. Contact

For orders, complaints, refunds or other queries:

Brij Sweets
Latur, Maharashtra, India

Phone: 078238 84783
Email: vbrij7@gmail.com
Address: Main Road, Chatrapati Shivaji Maharaj Chowk, Mitra Nagar, Sawe Wadi, Latur, Maharashtra, 413531

Disclaimer: These Terms & Conditions are a general business template and should be reviewed against Brij Sweets’ actual business structure, ordering channels, FSSAI registration/licence, GST status, delivery model and refund practices before publication.